Scope of Services
OopsBusted is operated by Public Affairs Analytics LLC. You can reach us through the Contact page at oopsbusted.com/contact.
These Terms govern your acquisition of OopsBusted investigative insights, technical content generation, and any results derived from user-supplied data (collectively, the 'Services').
By accessing the platform at www.oopsbusted.com, you acknowledge and agree to these commercial protocols and our associated Privacy Notice.
Payment Security
Payments are processed by our payment providers over an encrypted connection. Transactions are processed in USD unless otherwise specified.
Card details are handled by the payment processor, not stored by OopsBusted.
- Major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe
- PayPal
Payment Data Protection
Credit card details, along with associated identification and contact metadata, are collected solely for order fulfillment, receipt generation, and invoice distribution.
OopsBusted encrypts data in transit using HTTPS/TLS. You can confirm the secure connection via the padlock icon in your browser.
Delivery and Fulfillment
Service initiation begins immediately upon successful payment verification. Most investigative sequences reach 'active' status within moments of order placement.
Priority live capture, when selected for an eligible no-result app, buys a fresh manual check of that app under the stated 24-48 hour SLA. It does not guarantee a match, hidden/private-content access, or private-message access.
In rare cases of processing failure—such as invalid input data or payment authorization issues—our protocols trigger an automated contact sequence to resolve the discrepancy.
Refunds
You can request a refund within 30 days of your order if the service failed technically or was fulfilled incorrectly (for example, you were given the wrong service tier).
If we miss the stated 24-48 hour SLA on an eligible priority live-capture add-on, we review a refund for that add-on amount only. Your base report is not automatically refunded because an optional add-on missed its SLA.
To request a refund, contact us through the Contact page (oopsbusted.com/contact) with your order reference. We review eligible requests and respond, usually within a few business days.
If you do not report a problem within 30 days, we treat the order as finalized and fulfilled as requested.
- 30-day eligibility window
- Coverage for technical fulfillment errors
- Priority live-capture add-on review when the stated SLA is missed
- No blanket guarantee for a completed search, no-match result, or inconclusive evidence
- Requests made through the Contact page with your order reference
- Reviewed and answered, usually within a few business days