What should I include in my message?

Include the topic, the package or page you are asking about, and any timing detail that matters. That helps us answer your question faster.

Can I ask about pricing before starting a search?

Yes. If your question is package-related, reviewing the pricing page first will answer the basics before you reach out.

Is this the place to start an investigation?

If you are ready to begin a search, the dedicated search route is the better starting point. This page is better for support and general questions.

Contact the team when you need clarity before moving forward

Ask about pricing, policy, scope, or workflow fit before you buy. If your case is already clear and you want to move immediately, the private search intake is faster than the inbox.

Best for package clarification, policy questions, and unusual cases that need a human answer before you purchase.

Support form

Send a support or product question

Use the structured form so your question reaches the right person. Your message is validated, stored immediately, and returned with a reference ID.

Before you send

What this inbox is for

Use this inbox when a human answer is the right move — and take a faster route when the answer is already on the site.

Use this inbox for pricing, policy, workflow-fit, or unusual-case questions.
Do not send passwords, payment card data, home addresses, or urgent emergency information.
Requests involving stalking, threats, illegal access, or real-time monitoring may be rejected.

Faster than the inbox

If your question is already answered on-site, these take minutes instead of days.

Start Private Search
If you already know the case details, move straight into the live intake instead of waiting in the inbox.
Review Pricing
Compare packages, bundles, and the refund policy before asking a pricing question.
Read How It Works
See the workflow from photo matching to proof packaging if you need product clarity first.
Check the FAQ
Get quick answers on privacy, evidence, result delivery, and policy questions before sending a message.

Mini FAQ

Common contact questions

Quick answers to what people ask most before they buy — check here before waiting on a reply.

If the answer is already on-site, use the faster route instead of waiting in the support queue.

Contact the team when you need clarity before moving forward

Send a support or product question

Common contact questions

What should I include in my message?▾

Can I ask about pricing before starting a search?▾

Is this the place to start an investigation?▾